3CX PRO
3CX ENT
| Main PBX Features | ||
| Extensions | Unlimited | Unlimited |
|---|---|---|
| Apps: Windows and Web Client, iOS, Android |  |
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| Phone Directory | |
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| Headset Integration | |
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| Call Parking / Pickup | |
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| Call Logging | |
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| Ring Groups | |
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| Choose SIP Trunk | |
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| Auto Attendant | |
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| Inbuilt SBC for Offsite Phones | |
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| BLF Busy Lamp Field | |
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| Multi-level IVR | |
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| Voicemail Transcription | |
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| Intercom / Paging / PA Announcements | |
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| Integrated Fax Server | |
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| VMware / Hyper-V / KVM | |
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| Custom FQDN | |
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| Custom SMTP Server | |
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| MS 365 Integration | |
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| Google Workspace | |
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| Xapi/Call API | |
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| Custom IP Phone Logo | |
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| AI Transcription Features | ||
| Voicemail Transcription (Pro: Requires Google or OpenAI) | |
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| VoiceMail Transcription Free by 3CX | |
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| Google Gemini | (VM only) | |
| Open AI | (VM only) | |
| Transcription of Conversations | |
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| Call Summary | |
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| Call Sentiment | |
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| 3CX Transcription Cloud packages | |
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| Onboard Transcription Server (16SC+, requires GPUs) | |
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| Speaker Diarization (for 3CX Transcription only) | |
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| AI Agents | ||
| AI Receptionist | |
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| Hotel PBX (Self-managed only) | |
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| Video Conferencing | ||
| 3CX Link | |
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| Polls | |
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| PDF Sharing | |
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| Screen Sharing | |
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| Remote Assistance | |
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| Whiteboard | |
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| YouTube Integration | |
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| Onboard Video Conferencing MCU (32SC+) | |
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| Maximum no. of participants | 100 | 250 |
| Live Chat & Messaging | ||
| Live Chat | |
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| '3CX Talk' Link | |
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| WhatsApp Integration | |
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| Facebook Integration | |
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| SMS & MMS | |
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| Chat Reports | |
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| Call Center Features | ||
| Call Queues | |
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| Call Recording | |
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| SLA Alerting | |
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| Switchboard | |
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| Wallboard | |
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| Callback | |
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| Barge in / Listen in / Whisper | |
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| Call Reports | |
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| CRM Integration | |
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| Call Center Features | ||
| Call Flow Designer | |
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| Hot Desking | |
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| Scheduled Restore | |
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| Connect Remote Offices (Bridges) | |
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| Hotel PBX (Self-managed only) | |
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| Start / Stop Call Recording Rights | |
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| Skill-based Routing | |
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| Enterprise features reserved for 16SC+ | ||
| Multi Company / Multi-Tenant | |
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| Grafana Reporting / PowerBI | |
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| Data Connectors (PostgreSQL/Google BigQuery/Grafana) | |
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| Logging to a Remote Database | |
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| MS Teams Direct Routing Integration | |
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| Onboard Video Conferencing MCU (32SC+) | |
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| Inbuilt Failover | |
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| Standby License | |
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| 3CX Onboard Transcription Server | |
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