Frequently Asked Questions

3ComXpert's 3CX Partner ID is 234749

Once your payment is validated, you will instantly receive your 3CX license key via email. Additionally, it will be accessible in your account "Manage 3CX keys" section of your client area.

Absolutely, you have the option to order multiple 3CX keys simultaneously, whether they are of different versions or various types. Your cart can be adjusted at any time by adding or removing keys of different types or necessary products.

You can upgrade your 3CX key at any time. It will be accessible under "Manage 3CX keys" section of your client area.

Unfortunately, 3ComXpert does not provide free keys or proof of concept keys. We recommend to directly contact your regular partner or distributor to explore these possibilities.

Unfortunately, not for the moment. We are working on a new web process where you will obtain a dedicated discount after several purchases.

Once your key expires, your 3CX PBX will automatically revert to the Standard 4SC version, and you will lose access to all advanced features (reports, IVR, call queues, call groups, CRM, PMS, etc.). Only internal and external calls will remain active.

Absolutely. Your 3CX key is meant to be personal and dedicated to your own 3CX PBX, and it is not necessarily tied to your previous partner. Always check if you have any specific contractual obligations with your previous partner before purchase your 3CX license key with 3ComXpert.

Go to the dashboard section in your 3CX PBX system administration. In the 'Information' window at the top right just click ‘Link’ and enter our partner ID 234749. A confirmation message will appear, indicating that your partner is now 3ComXpert.

Absolutely. You just need to go to the dashboard section in your 3CX PBX system administration. In the 'Information' window at the top right, you will see your actual partner, just click 'Unlink' and confirm. Then, in the same window, click ‘Link’ and enter our partner ID 234749. A confirmation message will appear, indicating that your partner is now 3ComXpert.

Absolutely. Once renewed, you regain access to all features for the next 365 days from the purchase date.

You need to navigate to the 'Settings' section in your 3CX PBX system administration, then go to the 'License' section. Select 'Replace License Key' and follow the provided instructions.

You should go to the 'Settings' section in your 3CX PBX system administration, then access the 'License' section. Select 'Refresh License Key Information'.

In order to prevent your 3CX key from expiring and losing access to your features, we send you an automatic email reminder one month and then seven days before its expiration date, prompting you to renew your key. Unfortunately, we cannot provide reminders for keys not managed by 3ComXpert. To allow us to manage your other keys, it is essential to designate 3ComXpert as the official 3CX partner on your 3CX PBX systems.

Absolutely not. Purchasing your keys from 3ComXpert does not obligate you, and you have no commitment to renew your 3CX keys with us. You can choose another official 3CX partner at any time. However, please note that 3ComXpert is the only online sales platform that can deliver your keys within minutes, unlike your regular partners who may take 24 to 72 business hours to process your request.

Absolutely. When ordering, simply select the number of additional years you desire.

Unfortunately, at this time we do not offer hosting provided by 3CX. We work on it to give you this option soon.

We do not offer 3CX on-site installations. 3ComXpert exclusively serves as an official 3CX license keys reseller. We recommend to directly contact your regular partner or distributor to explore this possibility.

You are not obligated to designate 3ComXpert as your official 3CX partner for your purchases. You can purchase a 3CX license key and keep your actual partner.

Our company is an official authorised partner by 3CX. We sell all 3CX products and services worldwide, including license key purchases, license key renewals, and 3CX hosting. 3ComXpert is based in the Seychelles, and our team consists of highly experienced engineers certified by 3CX for many years. Our Platinum 3CX status signifies seriousness, trustworthiness, and merit.

Simply add the 3CX key or keys you wish to acquire, renew, or upgrade to your shopping cart. Then, proceed to validate your order and make an online payment.

In order to deliver your 3CX products instantly, 3ComXpert©™ accepts payments via Visa, Mastercard, and American Express credit cards only. International wire transfers may be offered manually by contacting Customer Support, but your products will only be delivered once the payment is received, which may require waiting for several days.

Once the payment is completed, and your 3CX key has been provided, it is unfortunately not possible to cancel, modify, or request a refund. 3ComXpert does not accept returns. If you are unsure about a product purchase, you can test it and request a free key or Proof Of Concept (POC) from your reseller, distributor, or directly from 3CX.

Visit the 'My Account' section and make the desired modifications. Your information will be updated in real-time. In cases where an error has occurred on a previous invoice, please contact 3ComXpert Customer Support via the contact form, and they will assist in making the necessary changes.

First of all, verify that you insert your correct email when register. We recommend checking your spam or junk folders and conducting a search in your incoming emails using order@3comxpert.com. If you cannot locate our email, you can always access your keys directly under 'My Account' and section 'Manage 3CX keys'.

We never disclose your personal information to third parties; it is kept internally for historical and billing purposes. Your IP address is retained during payment for security purposes. 3ComXpert does not have access to your payment data; only our bank has these information during your payments.

3ComXpert employs encrypted SSL technology. All information provided remains completely confidential. During your payment, you will be redirected to our bank's website, which uses 3D Secure technology, ensuring security and trust.

Our tariffs are only on USD Dollars.